Privacy Policy

LuxoPacks respects your privacy. This Privacy Policy explains how we may collect, use and protect information when you visit our website, contact us, request a quote or send files for a custom packaging project.

Last updated: June 16, 2026

Information We May Collect

When you contact LuxoPacks, we may collect the information you choose to send, such as your name, company name, email address, phone number, country, product details, packaging requirements, quantity, artwork, logo files, product photos, reference images and project messages.

We may also collect basic website information such as browser type, device type, pages visited and form submission records. This helps us keep the website working and improve the inquiry process.

How We Use Your Information

We use your information to reply to inquiries, prepare custom packaging quotes, review product details, discuss samples, check artwork, suggest packaging structures, support production communication and provide customer service.

Project files such as product photos, logo files and artwork are used only for packaging discussion, sample planning and production support. We do not publish your project files or business information for marketing without your permission.

Files You Send

You may send product photos, drawings, artwork, logo files or packaging references. Please only send files you are allowed to share. If a file contains confidential information, please tell us before sending it.

Cookies and Website Data

Our website may use cookies or similar tools for website operation, analytics, form functions, security and performance. You can control cookies through your browser settings, but some website features may not work properly if cookies are disabled.

Information Sharing

We may share necessary information with trusted service providers or business partners when needed to operate the website, reply to inquiries, process project communication, arrange production or support delivery.

This may include website hosting, email tools, form tools, file upload tools, analytics tools, production partners or logistics partners.

We only share information needed for the related purpose.

Data Retention

We may keep inquiry details, project files and communication records for business needs, quote follow-up, sample discussion, production support, repeat orders, legal records or dispute resolution.

You may contact us to request correction or deletion of certain information. Some information may need to be kept where required for business, legal or accounting reasons.

Data Security

We take reasonable steps to protect information submitted through our website and business communication channels. However, no website, email system or online file transfer is completely secure. Please do not send unnecessary sensitive personal information through website forms or email.

Your Requests

You may contact us if you want to ask about your information, correct contact details, request deletion of certain inquiry information or stop receiving non-essential communication.

Third-Party Links

Our website may contain links to third-party websites. LuxoPacks is not responsible for the privacy practices or content of third-party websites.

Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us page.